• Care Home
  • Care home

Archived: Oak House & Maple Lodge

Overall: Good read more about inspection ratings

121-123 London Road, Burgess Hill, West Sussex, RH15 8LU (01444) 241284

Provided and run by:
Sussex Oakleaf Housing Association Limited

Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 3 January 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed by one inspector.

Service and service type

Oak House & Maple Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

This inspection was unannounced. On the first day of the visit we were not able to complete the inspection as the registered manager and deputy manager had another appointment and most people were out. The member of staff working was busy supporting people. We briefly spoke to the registered manager and looked at communal areas of the home. We made arrangements to return the following week to complete the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with five people who used the service about their experience of the care provided. We spoke with four members of staff including the registered manager and two support staff, who were called recovery workers.

We reviewed a range of records. This included four people’s support records and multiple medicine records. A variety of records relating to the management of the service were reviewed.

Overall inspection

Good

Updated 3 January 2020

About the service

Oak House and Maple Lodge is a residential care home providing accommodation and personal care to 14 people with support needs related to their mental health. At the time of the inspection 12 people were living in the main house, with two people accommodated in a separate building in the grounds.

People’s experience of using this service and what we found

People were happy with the support they received and felt safe living at Oak House and Maple Lodge. Staff knew what to do to keep people safe and were confident any concerns would be taken seriously.

Risks to people’s well-being and safety were assessed, recorded and kept up to date. Staff supported people to manage these risks effectively. People were supported to manage their medicines safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to develop support plans that were specific to them. These plans were regularly reviewed with people to keep them up to date.

Staff respected people’s privacy and dignity.

People were supported to maintain a good diet and access the health services they needed.

The registered manager provided good support for staff to be able to do their job effectively. The provider’s quality assurance processes were effective and resulted in improvements to the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 10 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.