Updated 8 June 2020
North West Surrey Integrated Care Services Ltd (NICS) is a formal alliance of 38 General Practices which delivers a range of services for the local population. Services include first contact physiotherapy assessments and a GP improved access service which includes face to face appointments with GPs on weekday evenings and Saturday mornings, Saturday morning cervical cytology, wound care and phlebotomy and an online e-consultation service with appointments seven days a week. Patients stay registered with their own GP practice but are able to access the improved access services online and through hubs in five locations. Appointments at the hub locations are booked through the patients’ registered GP surgery. This is not a walk-in service.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in and of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. NICS provides first contact physiotherapy assessments which, as a standalone treatment service run by physiotherapists, are not within CQC scope of registration. Therefore, we did not inspect or report on this service.
The 38 practices which form the federation are:
Chertsey Health Centre – KT16 8HZ
Crouch Oak Family Practice - KT15 2BH
The Ottershaw Surgery - KT16 0JX
Rowan Tree Practice - KT13 8DW
Church Street Practice - KT13 8DW
Hersham Surgery - KT12 4HT
Fort House Surgery - KT12 1UX
Ashley Medical Practice - KT12 2QY
Yellow Practice - KT12 3LB
Red Practice - KT12 3LB
White Practice - KT12 3LB
Parishes Bridge - KT14 6DH
Wey Family Practice - KT14 6DH
Madeira Medical - KT14 6DH
Upper Halliford - TW17 8SY
Sunbury Health Centre - TW16 6RH
Studholme Medical Practice - TW15 2TU
Shepperton Medical Practice - TW17 8EJ
Fordbridge Medical Practice - TW15 2S
Knowle Green Medical - TW18 1XD
Orchard Surgery - TW15 1HE
Grove Medical Centre - TW20 9QN
Packers Surgery - GU25 4RL
St Davids Family Practice - TW19 7HE
Hythe Medical Centre - TW18 3HX
Staines Health Group - TW18 1XD
Stanwell Road Surgery - TW15 3EA
The Family Practice - GU21 8TD
Chobham & West End Medical Practice - GU24 8NA
Pirbright Surgery - GU24 0JE
College Road Surgery - GU22 8BT
Hillview Medical Centre - GU22 7QP
Maybury Surgery - GU22 8HF
Southview Medical Practice - GU22 7RR
Sunny Meed Surgery - GU22 7EY
Heathcot Medical Practice - GU22 7XL
Goldsworth Medical Practice - GU22 7XL
Sheerwater Health Centre - GU21 5QJ
During this inspection we visited all five of the locations where patients can attend appointments:
The Bedser Hub
Woking Community Hospital, Heathside Road, Woking, GU22 7HS
Monday to Friday evenings 6pm to 9pm
Saturday 8.30am to 12.30pm
Studholme Medical Centre
50 Church Road, Ashford, TW15 2TU
Monday and Wednesday evenings 6pm to 9pm
Saturday 9am to 12pm
Sunbury Health Centre
Green Street, Sunbury-on-Thames, TW16 6RH
Tuesday and Thursday evenings 6pm to 9pm
Saturday morning 9am to 12pm
Chertsey Health Centre
Stepgates, Chertsey, KT16 8HZ
Tuesday and Thursday evenings 6pm to 9pm
Saturday morning 9am to 12pm
Red Practice
Walton Health Centre, Rodney Road, Walton-on-Thames, KT12 3LB
Monday and Wednesday evenings 6pm to 9pm
Saturday morning 9am to 12pm
This service is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 and provides the following regulated activities:
- Diagnostic and screening
- Family planning services
- Treatment of disease, disorder or injury
The provider has a Board of Directors which includes a Chief Executive Officer, Medical Director and six non-Executive Directors. The provider has centralised governance for its services which are co-ordinated by the Chief Executive Officer, Medical Director, Chief Operating Officer and three administrative staff.
The Chief Executive Officer is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’.
Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
As part of our inspection we asked for CQC comment cards to be completed by clients prior to our inspection visit. In total, across the five locations we visited, we received 97 comment cards which were mainly positive about the service and nature of staff. Five comment cards contained negative comments and four comment cards contained both positive and negative comments. We received 31 comment cards for Studhome Medical Centre of which 28 were positive and three were negative. Other forms of feedback, including patient surveys carried out by the provider, were positive.