Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Family Surgery on 9 March 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
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Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
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There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events and the practice shared these with other providers. Risks to patients were assessed and well managed.
We saw areas of outstanding practice:
- The practice used every opportunity to learn from internal and external incidents to improve patient safety and to make improvements to patient care. Learning was based on a thorough analysis and investigation of all incidents, both internal and external, and lessons were shared both internally and externally.
- An annual staffing needs audit is carried out to ensure administrative and technological demands of delivering the GP contract are being met. Appropriate changes are implemented promptly.
There was one area where the provider should make improvements:
- The provider should review arrangements for patients to access a female GP.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice