During a routine inspection
We carried out an announced comprehensive inspection at The Nook Surgery on 19 December 2019.
The new provider completed their registration of the practice with CQC on 1 November 2018. This was the first rated inspection for this newly registered provider.
We based our judgement of the quality of care at this service on a combination of:
• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
• The practice provided care in a way that kept patients safe and protected them from avoidable harm. Staff told us they were supported by visible and approachable leaders.
• Patients received effective care and treatment that met their needs. Outcomes for patients were regularly monitored.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice organised and delivered services to meet and respond to patients’ needs. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, compassionate, person-centred care.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care