The Koh Practice

Updated 1 January 2018

The Koh Practice, The Health Centre,Victoria Road, Hartlepool, TS26 8DB. The practice is situated on the close to Hartlepool town centre, close to local bus routes. It is situation in a health centre used by a further two practices. Parking is available next to the practice, which is metered parking. There is disabled access. www.drskohandtrory.co.uk

The practice provides service under a general medical services (GMS) contract to the practice population of 5451 covering patients of all ages and population groups.

The practice has two GP partners and a salaried GP, two practice nurses and two health care assistants/phlebotomists. There is a practice manager supported by a team of reception and administration staff.

The practice scored three on the deprivation measurement score, the score goes from one to ten, with one being the most deprived. People living in more deprived areas tend to have greater needs for health services.

At the time of the inspection The Koh Practice was situated in temporary accommodation within the Health Centre. This was due to extensive building work and refurbishment with the health centre. The Koh Practice are due to move to their permanent accommodation in April 2018.

Updated 1 January 2018

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (Previous inspection 2 December 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at The Koh Practice on 16 November 2017. This was as part of our inspection programme and also to follow up on outstanding issues from the previous inspection.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

• Action had been taken in regard to outstanding issues from the previous inspection. This included the management of vaccines and improvement to governance of the practice.

• The practice had very good patient satisfaction survey results.

The areas where the provider should make improvements are:

• Introduce a patient participation group.

• Complete an annual infection and prevention control audit and provide additional training for the infection control lead.

• Maintain more detail records for incident reporting.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 1 January 2018

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Updated 1 January 2018