Archived: Mevagissey Surgery

Updated 19 June 2018

Mevagissey Surgery provides primary medical services to people living in Mevagissey, Pentewan, Caerhayes, Gorran Haven, Sticker, Polgooth and St Austell. The practice provides services to a homogeneous population, apart from during the summer months when it experiences a large influx of temporary residents. Mevagissey Surgery is situated in a rural coastal location. The practice also has a dispensary. A dispensing practice is where GPs are able to prescribe and dispense medicines directly to patients who live in a rural setting which is a set distance from a pharmacy.

At the time of our inspection approximately 5,180 are patients registered at the service with a team of one GP partner and two salaried GPs. in addition there is a practice manager, nurses, health care assistants, dispensary staff together with administrative and reception staff.

Patients who use the practice have access to community staff who visit the practice including district nurses, community psychiatric nurses, health visitors, physiotherapists, mental health staff, counsellors, chiropodist and midwives.

Mevagissey Surgery is open on Monday to Friday from 8am to 6.30pm with a closure for lunch between 1.15pm and 2pm. Patients are given a telephone number to call if they need to speak to a GP urgently during this lunchtime period. The telephone lines are operational from 8.30am each morning. Extended hours are available between 6.30pm and 7.30pm each evening.

Outside of these hours a service is provided by another health care provider by patients dialling the national 111 service.

Routine appointments are available daily and are bookable up to three weeks in advance. Urgent appointments are made available on the day and telephone consultations also take place.

Mevagissey Surgery provides regulated activities from the main practice at Mevagissey Surgery, River Street, Mevagissey, Cornwall PL26 6UE and from a small branch at Old Lime Kiln, Gorran Haven, St Austell, Cornwall PL26 6JJ. The main site was visited during this inspection.

Updated 19 June 2018

This practice is rated as Good overall. (Previous inspection was on 3 Feb 2015 and was rated as Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at the Mevagissey Surgery on 26 April 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported they were able to access care when they needed it. Patient feedback about the care and treatment delivered by all staff was overwhelmingly positive.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw an area where the practice should improve services:

• Review the needs of patients with mental health problems to improve the support being offered to them.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Updated 19 June 2018

Updated 19 June 2018

Updated 19 June 2018

Updated 19 June 2018

Updated 19 June 2018

Updated 19 June 2018