• Doctor
  • GP practice

The Mortimer Medical Practice

Overall: Good read more about inspection ratings

Croase Orchard Surgery, Kingsland, Leominster, Herefordshire, HR6 9QL (01568) 708214

Provided and run by:
The Mortimer Medical Practice

Latest inspection summary

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Background to this inspection

Updated 21 September 2018

The Mortimer Medical Practice provides primary medical services from a main surgery, Croase Orchard at Kingsland in Herefordshire and two branch surgeries in Orleton and Leintwardine. Dispensing services are provided at all three surgery sites (dispensary 1.6km). The practice has a registered list of approximately 8531 patients spread over a largely rural area of around 200 square miles. The practice population is the sixth least deprived decile in England. Level one represents the highest levels of deprivation and level ten the lowest.

The Mortimer Medical Practice offers a range of services including, family planning service, travel health, long term conditions, dementia clinics, footcare clinics, hearing screening, young persons clinics, child immunisations, ear syringing and maternity and child health surveillance services. It is also a training practice and regularly supports qualified doctors who are training to become GPs.

A chaperone service is available for patients who request the service. This is advertised throughout the practice

Parking is available on site and the practice has facilities for disabled patients.

The practice team working across the three sites consists of five GP partners, two salaried GPs and a long term locum, supported by a practice manager, six practice nurses, and three healthcare assistants. In addition there is a team of 19 administrative, reception and dispensing staff and four housekeeping staff.

The practice is open Monday to Friday from 8.30am to 6.00pm. Home visits are available for patients who are too ill to attend the practice for appointments.

The practice treats patients of all ages and provides a range of medical services. The practice has a higher than average number of patients over 60 years.

The practice does not provide an out of hours service. When the practice is closed patients are directed to contact Primecare via 111.

The practice website can be viewed at: www.mortimer.gpsurgery.net

Overall inspection

Good

Updated 21 September 2018

This practice is rated as Good overall. (Previous rating March 2018 – Good)

We carried out an announced comprehensive inspection at The Mortimer Medical Centre on 26 March 2018. The overall rating for the practice was good. The practice was found to be requires improvement in providing safe services. The full comprehensive report on the March 2018 inspection can be found by selecting the ‘all reports’ link for The Mortimer Medical Practice on our website at .

This inspection was an announced desk top review carried out on 7 September 2018 to confirm that the practice had carried out their plan to make the improvements that we identified in our previous inspection in March 2018. This report covers our findings in relation to those requirements and therefore this inspection is focused on the key question of safe.

Our key findings were as follows:

  • There was a process in place to ensure that repeat prescriptions were signed before they were dispensed to patients in accordance with the regulations.
  • The provider had reviewed and ensured there was an appropriate stock of emergency medicines available to cover potential emergency situations.
  • Action had been taken to strengthen the process of the safe monitoring of medicines into monitored dosage systems.
  • The process for monitoring medicines had been strengthened to ensure that patients were kept safe.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.