We spoke with five people who received their primary medical care from the practice, one doctor, three nurse practitioners, two nurses as well as administrative and dispensary staff. People told us the reception staff were polite and respectful. One person told us they usually telephoned for an appointment and that the receptionists answered quickly, were helpful and polite to her.
People told us they were able to see a doctor or nurse of their choice. One person told us, 'I always see my own GP but [I see] various nurses and I am very satisfied with them all.'
People told us they were able to book appointments at a time that was convenient for them.
One person told us, 'There is a good range of appointments to choose from and my partner can visit before or after work.'
People told us they were happy with the service they received from Horncastle Medical Group. One person told us, 'I have always been well looked after and I have always got in when I wanted to ' I have no complaints at all'.
We saw systems ensured people received their medication when needed. Medication was safely obtained, stored and disposed of.
Staff received appropriate training which supported them to provide a safe service to people.