During our inspection we visited the Vesper Road site. There was also a branch site at Morris Lane in Leeds.Patients told us they were happy with the care provided and were involved with their care and treatment needs. Patients we spoke with told us their dignity was respected and confidentiality was always maintained. One person told us, 'The GP explains the treatment options.' We saw the surgery sought the views of patients through a comments box in the reception area and the results a patient questionnaire had been published on the surgery's website.
People had thorough, detailed care and treatment plans relating to all aspects of their care needs. They contained a good level of information setting out exactly how each person should be supported to ensure their care needs were met. We spoke with three people who used the service and they told us they were happy with the care and treatment they received. On person told us, 'Care and support is alright.'
People who used the service were protected against the risk of abuse. All staff had received training in abuse awareness and protecting children and vulnerable adults. The policies and procedures were available to all staff in relation to safeguarding.
Patients were treated by staff who were supported to deliver care safely and to an appropriate standard. Staff had a programme of on-going training, supervision and appraisal.
There was an effective complaints system in place. Complaints people made were responded to appropriately.