This practice is rated as Good overall. (Previous inspection June 2016 – Good)
The key questions are rated as:
Are services safe? – Requires improvement
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Dr G R Murray and Partners on 3 May 2018 as part of our inspection programme.
At this inspection we found:
- The practice had systems to keep patients safe and safeguarded from abuse.
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care they provided. They ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Results from the National GP Survey were above local and national scores for all questions.
- The practice organised and delivered services to meet patients’ needs. They took account of patient needs and preferences.
- Access to appointments was good. Patients were able to access care and treatment from the practice within an acceptable timescale for their needs.
- There was a focus on continuous learning and improvement at all levels of the organisation. The practice proactively used performance information to drive improvement.
The areas where the provider must make improvements as they are in breach of regulations are:
- Ensure care and treatment is provided in a safe way to patients
- Ensure recruitment procedures are established and operated effectively to ensure only fit and proper persons are employed.
See Requirement Notice Section at the end of this report for further details.
The areas where the provider should make improvements are:
- Review the process for chaperoning which is carried out by non-clinical staff.
- Review the process for the learning needs of staff.
- Review the process in place for staff appraisals.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice