The Care Quality Commission
  • Doctor
  • GP practice

Queensbridge Group Practice

Overall: Good read more about inspection ratings

24 Holly Street, London, E8 3XP (020) 7254 1101

Provided and run by:
Queensbridge Group Practice

All Inspections

16 Oct 2019

During an inspection looking at part of the service

We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions:

Are services Effective?

Are services Well-led?

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

At our previous inspection on 16 April 2016, we found some areas where the practice should make improvements:

  • Ensure that any action from the legionella assessment that is due to be carried out in July 2016 are completed.
  • Ensure all non-clinical staff undertake basic life support training.
  • Ensure staff appraisals are undertaken.

At this inspection we found:

  • The practice had undertaken a legionella assessment in May 2019, which identified some areas in need of action. During our inspection we found the practice had carried out most works with the exception of: starting monthly water temperature monitoring; and legionella awareness training. At the time of our inspection the practice had scheduled the necessary training for November 2019 and thereafter was to commence monthly water temperature monitoring.
  • All non-clinical staff had received training in basic life support.
  • All staff who needed one had received an appraisal within the last 12 months.
  • Patients received effective care and treatment that met their needs.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

  • Continue to work to complete all actions identified in its recent Legionella risk assessment report.
  • Review and continue to work to improve levels of uptake for childhood immunisations and cervical screening for the benefit of those population groups.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

11 April 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Queensbridge Group Practice on 11 April 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment. Only clinical staff had received basic life support training; however a date for non-clinical staff to undertake the training had been planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • Not all staff had an up to date appraisal.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Ensure that any action from the legionella assessment that is due to be carried out in July 2016 are completed.

  • Ensure all non-clinical staff undertake basic life support training.

  • Ensure staff appraisals are undertaken.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice