Hockley Farm Medical Practice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People's immediate and ongoing needs were fully assessed. Where appropriate this included their clinical needs. The areas we covered during our assessment were assessing needs and monitoring and improving outcomes.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff we spoke with were aware of the needs of their patients and could demonstrate changes that had been made to suit patient needs in their population.

Processes were in place to ensure that patient needs were met and where patients required additional needs these were met.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

The practice had systems in place to work together for patients. The practice utilised tasks to follow up patients and recall them for reviews. Although this looked like there were a number of tasks outstanding, we found that this was to organise their work and not in relation to patient safety.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

Leaders told us monitoring and improving outcomes was important within their practice. However, it was difficult to see evidence of these discussions documented within meeting minutes and records. Staff told us of incidents and complaints which had led to improvements within the service, however the documentation of these did not fully evidence the action taken.

Patients care and treatment was being monitored by the practice, however there were some gaps with monitoring some patient's care and and treatment. This included some patients taking medicines which required monitoring.

Patients care and treatment was being monitored by the practice, however there were some gaps with monitoring some patient's care and and treatment. This included some patients taking medicines which required monitoring and reviewing patient's care and treatment.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.