Wadebridge and Camel Estuary Practice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We rated the practice good for assessing needs. The practice assessed the needs of patients to ensure their needs were assessed and action taken as necessary

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The practice participated in community health team meetings which were held each month. The meetings were attended by a multi-disciplinary team including community nurses, community mental health clinicians and specialist end of life care staff. This provided an opportunity to discuss and share information regarding care and treatment for individual patients to ensure their needs were being met. The practice clinicians worked with external professionals to meet the needs of patients who experienced substance misuse. Staff made positive comments regarding the availability of longer appointments for patients with complex needs or co morbidities. This enabled the staff and patient sufficient time to discuss their needs.

The practice had embedded systems to recall patients for review. For example, annual reviews for patients living with long term conditions. Searches were carried out systematically to identify patients due for a review at the time of their birth month. Our remote searches of patient records found that patients with asthma were recalled and an annual review had been carried out and detailed records maintained of the review. Patients living with a learning disability were invited to attend the practice for an annual review where there ongoing and any new care and treatment needs were assessed. Patients who did not attend an appointment for review of a long term condition were followed up by a text or telephone call and a future appointment booked. Patients who responded to the practice satisfaction surveys provided positive comments of their experience when seeing clinicians. For example, one patient said the clinician was professional and empathetic during their consultation and when their needs were assessed. The practice had reviewed the service they provided to support patients living with a learning disability. For example, discussions and assessments of needs were carried out and peoples wishes respected. Two patients were enabled to attend their appointment together for support.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.