We carried out an announced comprehensive inspection at Barnt Green Surgery on 7 December 2018 as part of our inspection programme. The practice was previously rated good on 26 May 2016.
We based our judgement of the quality of care at this service on a combination of:
•what we found when we inspected
•information from our ongoing monitoring of data about services and
•information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
•The practice provided care in a way that kept patients safe and protected them from avoidable harm.
•Patients received effective care and treatment that met their needs.
•Staff dealt with patients with kindness and respect and involved them in decisions about their care.
•The feedback we received from the care homes was very positive about the practice.
•The results from the national patient survey were higher than average in a number of areas.
•The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
•The practice had a focus on learning and improvement. Since the last inspection the practice had carried out 33 audits to improve outcomes for patients.
•The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
•The practice contacted patients over the age of 90 on hot days to ensure they were drinking enough water.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice