6 December 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Quarry Bank Medical Centre on 6 December 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. We saw that staff were friendly and helpful and treated patients with kindness and respect.
- Audits were used to monitor quality and to make improvements. The practice was proactive in identifying, managing and learning from significant events.
- We observed the premises to be visibly clean and tidy. Risks to patients and staff were assessed and well managed.
- Staff spoken with demonstrated a commitment to providing a high quality service to patients.
- Patients could access appointments and services in a way and at a time that suited them.
- There were longer appointments available for patients when needed. Urgent access appointments were available for children and those with serious medical conditions.
- Clinical staff carried out home visits for older patients and patients who would benefit from these.
- Results were circulated and discussed in the practice.
- The practice had an active patient participation group (PPG) which influenced practice development. The group was also actively working on recruiting more members.
The areas where the provider should make improvements are:
- Continue to identify carers in order to provide further support where needed.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice