The Verwood Surgery is a general practice surgery that provides NHS services and is located central to Verwood in Station Road. It operates from a single premises located at 15 Station Road, Verwood, Dorset, BH31 7PY the practice currently has approximately 8000 patients on its list.
The practice is registered with the Care Quality Commission (CQC) to provide the regulated activities of diagnostic and screening procedures, family planning, maternity and midwifery, surgical procedures and treatment of disease, disorder and/or injury.
We talked with patients on the day of our inspection and they were all very happy and content with the standard of care, service and treatment they felt they received at the practice. We saw 36 comment cards had been completed by patients who used the practice. We noted all of these were positively completed with patients stating they received a very high level of care from all staff at the practice and felt involved in all aspects of their treatment and care.
The partners promote a strong team spirit within the practice and all staff we spoke with told us they felt very well supported, well led and that their opinions and ideas were listened to and taken seriously. Verwood Surgery is a training practice for trainee GPs and we saw evidence that staff training, involvement and professional development formed a strong part of the overall management of the practice.
The practice opening times were Monday to Friday 8.30am to 1.00pm and 2.00pm to 6.30pm. A number of pre-bookable routine appointments were also available outside these hours to accommodate those patients that were unable to attend during normal hours. These would be held on Monday, Tuesday, Wednesday and Thursday evenings from 6.30pm. Out of hours patients were directed to the National Health Service 111 service.
We found that Verwood Surgery provided a well led service that was safe, caring, effective and responsive to people’s needs. The practice showed they ran in an open, fair and transparent manner with the management team showing clear leadership. The patients, clinical and administrative staff we spoke with all told us they felt the practice was well led, approachable and demonstrated good working relations with other health professionals, organisations and local authorities.