We carried out this unannounced inspection because we had received some information of concern around medicines management.We focused the majority of our inspection at Thornhill Lees Medical Centre but also visited the Savile Road Surgery.
We spoke with three patients following our inspection. The patients we spoke with were happy with the service they received from the practice. Comments included:
'Yes I have had no problems whatsoever. In fact they will all be good marks as I'm quite pleased with them.'
'I ring them up and they offer me an appointment. They're pretty good with that too. I've had a poorly time this last three or four years and I'm quite happy with the treatment that I've had.'
'I haven't had a complaint. No way, I've been going for long enough.'
We saw that the practice encouraged feedback from patients' through a comments box on reception. We were also able to review feedback from patient surveys.
We found that the practice had a safeguarding policy in place which contained details of external contacts. However this was not easily accessible at the time of our inspection due to the practice manager being on annual leave.
We saw that there were processes in place to check medication stored within the practice. However when we looked at the annual record of expiry dates we saw that Adrenalin held in stock had already passed the expiry date.