About the service Everyday Recruitment Agency (ERA) is a domiciliary care agency that provides care and support to people living in their own homes in Worthing and the surrounding areas. It provides a service to people who have a range of needs, including older people with a nursing need, people who live with dementia and children. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 35 people were receiving personal care.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, records had not always been made for decisions completed in people’s best interest. We recommended that the provider reviews guidance on the Mental Capacity Act 2005.
Staff understood how to keep people in their care safe from harm. Where risks to people had been identified measures had been put in place to reduce or eliminate those risks. Safe systems were in place to ensure people got their medicines at the right times. Staff had been recruited safely and there were enough staff to provide people with timely care and support.
The registered manager provided support to staff via team meetings, regular supervisions and appraisals. Staff received an induction from the provider and regular refresher training.
People were supported in the way they preferred and had positive, trusting relationships with staff. They were supported by staff who were caring and who knew them well, showed them respect and promoted their dignity.
People received personalised care that was tailored to meet their individual needs, preferences and choices. Care plans provided guidance to staff about people's needs and how to meet them. People's concerns and complaints were listened to and used to improve the service they received.
People, relatives and staff were complimentary about the registered manager and how the service was run. A quality assurance system was in place to ensure the safety and quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (report published 29 December 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.