- GP practice
Oldham Family Practice
Report from 26 February 2024 assessment
Contents
Ratings
Our view of the service
Oldham Family Practice is an NHS GP Practice which provides primary care services to patients in Oldham, Greater Manchester. We carried out an announced assessment of one quality statement, equity in access, under the key question Responsive at Oldham Family Practice on 20 March 2024. We carried out the assessment as part of our work to understand how practices are trying to meet people’s demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments than ever being provided. However, in this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. Overall, the practice is rated as good and the key question responsive continues to be rated as providing a good service. We found that the practice had organised services to meet patients’ needs, particularly those who were most likely to have difficulty accessing care. The practice sought out and used feedback and other data and information to monitor and improve access.
People's experience of this service
In the 2023 National GP patient Survey, the practice’s data demonstrated that patient satisfaction was good overall. 59% responded that they were satisfied with their GP practice appointment times, 51% were happy at how easy it was to get through to someone on the telephone, 59% were satisfied with the overall experience of making an appointment and 68% were satisfied with the appointment they were offered. The data for these indicators also highlighted that the performance achieved by the practice was usually higher than both the national and local averages.