Letter from the Chief Inspector of General Practice
This is the report of findings from our inspection of Liscard Group Practice – Staples B. The practice is registered with the Care Quality Commission to provide primary care services.
We undertook a planned, comprehensive inspection on 26 January 2015 at the practice location in Wallasey, Merseyside. We spoke with patients, relatives, staff and the practice management team including clinical staff.
The practice was rated overall as good.
Our key findings were as follows:
- Patients spoke well of the practice. They said they were treated with compassion, dignity and respect. Information was provided in ways useful to them to help them understand the treatment choices and the care available.
- Patient’s needs were assessed and care was planned and delivered in line with current legislation and best practice guidelines.
- The practice provided care to its population that was responsive to their health needs. Patients were listened to and feedback was acted upon.
- The practice had been effective over many years with smoking cessation initiatives which had reduced smoking related illness in the patient population.
- The practice offered a range of services on site and in co-operation with others in order to provide safe, effective and responsive services to the local community.
- The practice was responsive in developing treatments; medical input into intermediate care and in support of patients with dementia.
- The practice had a good track record for maintaining adult and child safeguarding.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice