10 February 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Stansted Surgery on 10 February 2016. Overall the practice is rated as good. This inspection was a follow-up of our previous comprehensive inspection which took place in April 2015 when we rated the practice as inadequate overall. In particular the practice was rated as inadequate for providing safe and well-led services and requires improvement for providing effective, caring and responsive services and was placed into special measures for a period of six months.
After the inspection in April 2015 the practice wrote to us with an action plan outlining how they would make the necessary improvements to comply with the regulations.
The inspection carried out on 10 February 2016 reflected that the practice had made significant improvements to enable the practice to come out of special measures and achieve a rating of good overall. They had responded to the concerns raised and had complied with the requirement notices that we issued and the enforcement action taken.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed.
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The practice was proactive in the management of long term conditions.
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The practice proactively sought to educate their patients to manage their medical conditions and improve their lifestyles. Additional in-house services were available and delivered by staff with advanced qualifications, skills and experience.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the Duty of Candour.
I confirm that this practice has improved sufficiently to be rated ‘Good’ overall. The practice will be removed from special measures.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice