24 October 2023
During an inspection looking at part of the service
24/7 Staffing Support Kettering is a domiciliary care service. They provide personal care to adults and older people living in their own homes or individual flats.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 43 people were receiving personal care.
People’s experience of using this service and what we found
People were supported safely by staff. People's needs and risks were assessed and managed. People’s care plans were comprehensive and personalised with their range of needs and abilities which promoted their safety and wellbeing. People received the support they required with their medicines.
Systems were in place to ensure staff were trained and understood how to protect people from poor care and abuse. Recruitment procedures needed to be strengthened to ensure suitable staff were employed to support people. There were enough staff to meet people’s needs and keep them safe. People received care and support from staff who knew them well and understood their individual needs and preferences.
Staff were supported through ongoing training and supervisions. The provider assured us training in learning disability and autism would be completed by all staff and management. Information was shared with staff to support in the delivery of good quality care
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Quality assurance systems were used effectively to monitor all aspects of the service provision and to drive improvements. The registered manager was responsive to feedback and agreed to strengthening the recruitment processes, training and audits. People were involved in the review of their care and their equality and diversity needs were considered and respected. Feedback about the quality of service was sought from people, their relatives and staff and used to make improvements.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 11 October 2019).
Why we inspected
The inspection was prompted in part due to concerns received about risk to people and staff training. A decision was made for us to inspect and examine those risks and reviewed the key questions of Safe and Well-led only.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the Safe sections of this full report.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for 24/7 Staffing Support Kettering on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.