Stopsley Village Practice

Updated 6 March 2018

Stopsley Village Practice provides a range of primary medical services to the residents of Stopsley, a residential suburb of Luton, and the surrounding areas.

The practice provides primary medical services under a general medical services contract (GMS) from its purpose built location of Stopsley Village Practice, 26 Ashcroft Road, Stopsley, Luton, Bedfordshire, LU2 9AU. Online services can be accessed from the practice website www.stopsleyvillagepractice.co.uk

The practice has approximately 10,300 patients and the population is of mixed ethnic background National data indicates the area is one of mid deprivation.

The practice is led by four GP partners, two male and two female. There is an assistant practice manager and a vacancy for a practice manager. The nursing team consists of one practice nurse and two health care assistants, all female. There are also a team of reception and administration staff.

Stopsley Village Practice is open from 8am to 6.30pm Monday to Friday and from 8.30am to 11.30am on Saturday. The practice closes from 12.30pm to 1.30pm every Monday to allow for staff meetings and training. Patients can still contact the practice in the event of an emergency during this time. Appointments are available from 8am to 11.30am and 2pm to 6.30pm Monday to Friday and on Saturdays from 8.30am to 11.30am.

When the practice is closed, out-of-hours services are provided by the Luton Out of Hours service, which is run by Herts Urgent Care and can be accessed via the NHS 111 service.

Updated 6 March 2018

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Stopsley Village Practice on 25 January 2018. We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether Stopsley Village Practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Appropriate pre-employment checks were in place that included checks of professional registration where relevant.
• Staff had lead roles within the practice. For example, one of the GPs was the lead for safeguarding and a member of the nursing team was the lead for infection prevention and control.
• A programme of clinical audit was in place that demonstrated quality improvement.
• Staff involved and treated patients with compassion, kindness, dignity and respect. Feedback from patients we spoke with and from the CQC comments cards was positive regarding the care received at the practice.
• Results from the national GP patient survey published in July 2017 were lower than local and national averages in some areas.

The areas where the provider should make improvements are:

• Continue to review the national GP patient survey results and ensure steps are taken to make improvements where required.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 6 March 2018

Updated 6 March 2018

Updated 6 March 2018

Updated 6 March 2018

Updated 6 March 2018

Updated 6 March 2018