We carried out a review of the data available to us about Market Square Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Market Square Surgery, you can give feedback on this service.
We carried out an inspection of Market Square Surgery on 23 November 2020. This inspection was to follow up on breaches of regulations identified at a previous inspection on 7 October 2019 and to provide new ratings for the practice.
At our previous inspection, we found concerns with monitoring prescription stationery, prescribing high-risk medicines, action following patient safety alerts and performance for cervical screening. The practice was rated as requires improvement overall, with inadequate for safe and requires improvement for effective and well-led. Caring and responsive were rated as good.
We took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering how we carried out this inspection. We therefore undertook some of the inspection processes remotely and spent less time on site. We conducted staff interviews between 12 November 2020 and 19 November 2020 and carried out a site visit on 23 November 2020.
Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:
We based our judgement of the quality of care at this service on a combination of:
We have rated this practice as good overall. All population groups were rated as good, except people whose circumstances make them vulnerable, which was rated as outstanding. This was because:
The areas where the provider should make improvements are:
Details of of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
We carried out an inspection of Market Square Surgery on 7th October 2019 due to the length of time since the last inspection. We previously inspected this practice on 24th October 2014. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:
We based our judgement of the quality of care at this service on a combination of:
We have rated this practice as requires improvement overall and requires improvement for all population groups.
We have rated this practice as Inadequate for providing safe services because:
We have rated this practice as requires improvement for providing effective services. Families, children and young people and working age people (including those recently retired and students) is rated as requires improvement for providing effective care because:
We have rated this practice as requires improvement for providing well-led services because:
The areas where the provider should make improvements are:
The areas where the provider must make improvements are:
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
On 24 October 2014 we carried out an announced comprehensive inspection of Market Square Surgery, Waltham Abbey, Essex under our new approach of inspection of primary medical services.
We found that the practice was good across all the key areas we looked at and patients expressed a high level of satisfaction about the way the services were provided.
Our key findings were as follows:
However, there were also areas of practice where the provider should make improvements.
The provider should:
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice