Patients spoke positively about the practice and told us they were happy with the care they received. The practice offered 'on line' appointment booking and repeat prescription requests as well as text reminders to patients about their appointment. Patients we spoke with told us these new facilities were very useful.Patients we spoke with told us they had sufficient time during the consultation to discuss any concerns and that treatment was explained to them. The practice had procedures in place to keep people safe. The practice nurse checked each month that emergency drugs and oxygen in the practice were in stock, in date and ready to use.
The practice nurse was the infection control lead for the practice. An external audit in September 2013 confirmed the practice was maintaining good standards of infection control.
The practice carried out checks to show applicants for vacancies at the practice were suitable for the post and eligible to work in the UK. They checked the professional registration for newly employed clinical staff and this was repeated annually to show that professional registrations were up to date.
The practice had established a patient participation group (PPG). A PPG is made up of practice staff and patients that are representative of the practice population. We spoke with four patients who were members of the PPG during the inspection. They told us they felt they were listened to and were involved in how the practice was run.