We carried out a review of the data available to us about Warwickshire Living Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Warwickshire Living Ltd, you can give feedback on this service.
Warwickshire Living Ltd (also known as Dignity Carers) is a domiciliary care service that provides personal care and support to people living in their own homes. The service supported 18 people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
Since the services registration with CQC in February 2019, the registered manager had concentrated on building up the service and developing a stable staff team.
People's safety was promoted. People told us they felt safe with the staff who supported them. Potential risks to people's safety had been assessed, managed and was regularly reviewed. Safe systems were in place to support people with their medicines and infection prevention and control.
Extra measures had been put into place to keep people safe during the COVID-19 pandemic such as regular COVID 19 testing for staff and the use of personal protection equipment (PPE).
People were supported by a regular staff team who were reliable, kind and caring. Staff had been suitably recruited and trained to carry out their role.
People were happy with the care and support provided to them. Their well-being was monitored by staff and they were supported to access health care services as needed and in a timely manner. Staff worked in partnership with community professionals to achieve positive outcomes for people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were consulted about their choices and individual decisions about their care.
Staff promoted people's independence, rights, privacy and dignity. Staff knew people well and respected their lifestyle, decisions and diverse needs. People and their relatives complimented the caring nature and approach of all staff who supported them.
People received person centred care which was based on their initial assessment, care needs and personal wishes. Care plans provided staff with information about people's support requirements, levels of independence and the management of people's risks.
The registered manager has a good understanding of the management of people's needs and development of staff and was open to making improvements to the service. They were making progress in developing their auditing and governance systems to help monitor the service and drive improvements. Staff used feedback from people, relatives and other stakeholders as an opportunity to act on concerns and address any areas that require further improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in February 2019 and this is the first inspection.
Why we inspected
This service had not been inspected since their registration in February 2019, therefore, this inspection was carried out to gain assurances about the quality of care and systems used to monitor and manage the
service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.