We carried out a review of the data available to us about Derby Family Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Derby Family Medical Centre, you can give feedback on this service.
This practice is rated as Good overall. (Previous inspection 02/12/2014 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Requires improvement
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced inspection at Derby Family Medical Centre on 15 December 2017 as part of our inspection programme.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
The practice used information about care and treatment to make improvements. For example, they initiated a management plan where patients with diabetes whose condition was poorly controlled were invited for monthly reviews, resulting in improved engagement and outcomes for the patients.
Staff involved and treated patients with compassion, kindness, dignity and respect. Most of the staff were bi-lingual and spoke the same languages as the majority of the patient population. An interpreter was available on site five days a week to provide translation services for Urdu and Punjabi speaking patients.
The practice understood the needs of its population and tailored services in response to those needs. They worked closely with other practices in their area to provide a local hub pilot scheme providing pre-bookable appointments in the evenings and at weekends seven days a week.
However, since our last inspection, patient survey results showed a continued reduction in patient satisfaction in relation to access to appointments. Plans to improve telephone access and changes made were yet to be embedded and patient satisfaction had not yet improved.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
Consider security arrangements for prescription stationery to ensure it is securely stored.
Continue to monitor and ensure improvement to national GP patient survey results particularly in relation to access to appointments , telephone access and patient experience.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Derby Family Medical Centre on 02 December 2014. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well led services. It was also good for providing services to all population groups we inspected.
Our key findings across all the areas we inspected were as follows:
However there were areas of practice where the provider needs to make improvements.
Importantly the provider should:
Chief Inspector of General Practice
Staff had received training in safeguarding children and vulnerable adults, and were aware of the appropriate agencies to refer safeguarding concerns to that ensured patients were protected from harm.
The provider had systems in place to reduce the risk and spread of infection. The premises were clean and tidy and patients and staff had good access to hand washing facilities and antibacterial gels.
The provider had systems in place for monitoring the quality of service provision. There was an established system for regularly obtaining opinions from patients about the standards of the services they received. This meant that on-going improvements could be made by the practice staff.