Updated 2 August 2016
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection of this practice on 6 October 2015 and identified areas where the practice should make improvements. Particularly around the flooring in the practice nurses' room and signage regarding the availability of chaperone services.
We undertook this focused desktop review on 6 July 2016 to check what actions had been completed to make improvements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Mill Road Surgery on our website www.cqc.org.uk.
Overall the practice is rated Good. Specifically, following the focused desktop review we found the practice to be good for providing safe services in all the population groups.
Our key findings across all the areas we inspected were as follows:
- The practice had replaced the flooring in the practice nurses' room with seamless, smooth, slip resistant and easily cleaned flooring.
- Posters were displayed in the two waiting rooms and behind the reception desk informing patients how to request a chaperone service if required.
- The Disclosure and Barring Service (DBS) checks for staff who act as chaperones had been completed (DBS checks identify whether a person has a criminal record or is on an official list of people barred from working in roles where they may have contact with children or adults who may be vulnerable).
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice