We carried out an announced focused inspection at Dr Venkatachalum Raj also known as Orient Road Medical Practice on 15 and 16 November 2022. Overall, the practice is rated as good.
Safe - good
Effective - good
Caring - not inspected, rating of good carried forward from previous inspection
Responsive - not inspected, rating of good carried forward from previous inspection
Well-led - good
Following our previous inspection on 04 February 2016 the practice was rated good overall and for all key questions.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Dr Venkatachalum Raj on our website at www.cqc.org.uk
Why we carried out this inspection
We carried out this inspection in line with our inspection priorities. This inspection was a focused inspection looking at the key questions Safe, Effective and Well-led.
How we carried out the inspection/review
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.
This included:
- Conducting staff interviews using video conferencing.
- Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
- Reviewing patient records to identify issues and clarify actions taken by the provider.
- Requesting evidence from the provider.
- A short site visit.
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall
Following this inspection, we have rated the practice good for providing safe services.
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
Following this inspection, we have rated the practice good for providing effective services.
- Patients received effective care and treatment that met their needs.
We have carried forward the rating of good for providing caring services from the previous inspection.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
We have carried forward the rating of good for providing responsive services from the previous inspection.
- Patients could access care and treatment in a timely way.
Following this inspection, we have rated the practice good for providing well-led services.
- The way the practice managed and promoted the delivery of good-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
- Continue to work on ways to improve cervical screening uptake.
- Record clear management advice following a high HbA1c result for patients with diabetic retinopathy.
- Review and improve the systems for managing risk.
- Accurately manage and document that persons employed in the provision of the regulated activity receive the appropriate training necessary to enable them to carry out their duties.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services