We carried out a review of the data available to us about Stoke Gifford Village on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Stoke Gifford Village, you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. Currently 66 people were being supported by the Extra Care Service at the Village.
People’s experience of using this service and what we found
People really benefitted from living in a service that had created a positive and supportive community. The service worked extremely hard to maintain a community feel with other services in the area. For example, with local schools and churches. People, family members and members of the local community were really encouraged to be involved in the daily running of the service. Working in partnership with community groups and other health professionals helped ensure people experienced very good outcomes and a high quality of daily life.
People were supported with their care by a team who used a person-centred, holistic approach. This was when assessing, planning and delivering people's care and support. Regular, skilled, in-depth assessments and reviews were completed. These were undertaken by the wellbeing advisor and the dementia and mental health specialist who both had unique roles at the village. This meant people received very skilled effective support that resulted in excellent highly positive outcomes.
The service was using technology to enhance people's support and increase their independence. The service had been innovative in its approach to supporting people in this area to improve wellbeing. They had worked very hard to understand how people's lifestyles and feelings had impacted on their health and wellbeing.
Wi fi was available throughout the whole Village and used to stay close to people by many of those we met.
Healthcare professionals spoke extremely positively about the service and the impact this had on people. The collaborative working adopted by the service had resulted in people being able to live more independent fulfilled lives since moving to the village.
Staff provided good care and support that was given in the ways people preferred. This meant people experienced very highly consistent and positive outcomes. Staff worked hard to provide a consistently better quality of life for people by supporting them to develop in areas such as social interaction and independence. People spoke highly of the support they received. People were proactively encouraged to live very fulfilled lives and do what they chose. Staff encouraged them to be as independent as possible whilst ensuring they remained safe.
Risks that people faced were identified and assessed and measures were put in place to manage them and minimise the risk of harm occurring. Staff showed a good understanding of their roles and responsibilities for keeping people safe from harm. Medicines were managed safely and people received medication at the right time. People told us they felt safe living in the village.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Policies and systems in the service supported this practice.
Staff were very motivated to support people with care in a person-centred way. This meant care was always based on people's preferences. The management team and staff had developed strong, familiar and positive relationships with people and family members. The management team and staff were observed to be warm and affectionate towards people.
The leadership of the service led by example and there was a positive culture that was person centred . Everyone we spoke to said the management team was supportive and approachable. The management team showed a continued desire to improve on the service and worked closely with other agencies and healthcare professionals to do this. Effective systems were in place to check on the quality and safety of the service and improvements were made when required.
Why we inspected
This service was registered with us on 14/11/2018 and this is the first inspection.
This was a planned inspection based on the date of registration.
For more details, please see the full report for Stoke Gifford Retirement Village which is on the CQC website at www.cqc.org.uk