Woodlands Primary Care is an NHS GP practice location in the London Borough of Bexley.
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.
This was a comprehensive announced inspection carried out on 9 March 2020. We rated the location as good overall. We previously inspected Woodlands Primary Care on 15 July 2015 and the practice was rated Good overall and for all the population groups.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and for the population groups.
We rated the practice as good for providing safe services because:
- The practice had clear systems, practices and processes to keep people safe and safeguarded from abuse.
- Appropriate standards of cleanliness and hygiene were met.
- There were arrangements in place for the maintenance of safe premises.
- The practice maintained records of staff training on topics that supported their provision of safety systems and processes
We rated the practice as good for providing effective services because:
- There was evidence of quality improvement activity.
- Staff were receiving regular appraisals.
- Effective joint working was in place. The practice held regular multidisciplinary meetings and detailed records of discussions and action points were retained.
- Staff worked together and with other organisations to deliver effective care and treatment.
- The practice was able to demonstrate that staff had the skills, knowledge and experience to carry out their roles.
We rated the practice as good for providing caring services because:
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- Patient feedback from GP patient survey results were in line with local and national averages.
We rated the practice as good for responsive services because:
- The practice organised and delivered services to meet patients’ needs.
- Complaints were managed in a timely fashion and detailed responses were provided.
We rated the practice as good for providing well-led services because:
- There were clear responsibilities, roles and systems of accountability to support good governance and management.
- There were clear and effective processes for managing issues and performance.
- The provider had an active patient participation group and there were structured feedback and engagement mechanisms for patients.
- There was evidence of continuous improvement or innovation.
- Staff provided positive feedback about working at the service which indicated a good working culture.
The areas where the provider should make improvements are:
- Make arrangements so staff vaccinations are in line with published guidance or have appropriate risk assessments in support of any decisions to operate in contradiction to the published guidance.
- Continue to work to identify and provide support to people with caring responsibilities.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care