Updated 2 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection team consisted of one adult social care inspector, one assistant adult social care inspector and one expert by experience who had experience of care homes for older people. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type:
Haven Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.
Haven Residential Care Home can accommodate up to 30 people across two separate units, each of which has separate adapted facilities. One of the units specialises in providing care to people living with dementia. During the day of our inspection the home 29 people received care and support.
There was a registered manager. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This was an unannounced inspection.
What we did:
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also used and reviewed all other information sent to us from the provider, other stakeholders, for example, the local authority and members of the public.
We spoke with 23 people who used the service, six relatives and one health care professional.
We spoke with 13 staff, which included the registered manager.
We reviewed care records for 10 people, six medicines administration records, policies and procedures, records to the management of the service, training records and recruitment records for six staff.