The Centre for Mens Health

Updated 6 December 2021

The Centre for Men’s Health is an independent service provider which is registered in London, and operates from locations in London and Manchester. The provider operates from two locations in London, one location is an office for administrative work and the main location in 25 Harley Street is where clinical work is undertaken. The service provides treatment for men experiencing Testosterone Deficiency Syndrome, erectile dysfunction and prostate health concerns.

The provider operates from premises which are easily accessible for those using public transport and on street parking is available. The premises are equipped with aids for disabled access if required (such as a portable ramp) and occupies a room on the fourth floor. The Centre for Men’s Health leases a treatment room and an adjoining office. The waiting room and toilets are shared with other providers.

The service is owned by three shareholders. Of these, one is a sole director. The director works as the practice and business manager and is the Registered Manager for the provider. Care is delivered by three clinicians (all male). These clinicians are all trained and experienced in this area of medicine. The provider also employs a small administrative team that provides reception and booking support for patients. The London based service usually provides two to four clinical sessions per week, seeing up to 100 patients each month.

How we inspected this service

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 6 December 2021

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The Centre For Mens Health as part of our inspection programme. This was the first CQC inspection of this location under the current CQC inspection methodology, the service having been registered with CQC at this address since February 2019. We are mindful of the impact of COVID-19 pandemic on our regulatory function. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.

The director is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm in the majority of areas.
• Clinical curtains were not always changed in line with infection control policies.
• Patients received effective care and treatment that met their needs.
• Not all staff had two references.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

• Ensure clinical curtains are changed in line with infection control policies;
• Ensure that all staff have two references filed for professional background checks.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care