We spoke with five patients, two GPs, the nurse practitioner, two reception staff and the practice manager during our visit. Patients told us they were satisfied with the care and treatment they received. We saw that patients' views and experiences were taken into account in the way the service was provided and that they were treated with dignity and respect. Comments about the service included 'A brilliant service,' and 'All staff have a caring attitude.' Patients told us about the regular check-ups they received. One patient said 'Twice a year they check my blood pressure.' Another patient told us 'I get an appointment through the post every six months, with a form for my bloods.'
Staff had received training in safeguarding children and vulnerable adults. They were aware of the appropriate agencies to refer safeguarding concerns to that ensured patients were protected from harm.
Risk assessments had not been completed for staff who had been employed prior the current recruitment checks being in place.
The provider had systems in place for monitoring the quality of service provision. There was an established system for regularly obtaining opinions from patients about the standards of the services they received. This meant that on-going improvements could be made by the practice staff.