4 April 2017
During an inspection looking at part of the service
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Kingfisher Medical Centre on 1 June 2016. The overall rating for the practice was good. The full comprehensive report on the June 2016 inspection can be found by selecting the ‘all reports’ link for Kingfisher Medical Centre on our website at www.cqc.org.uk.
This inspection was a desk-based review carried out on 4 April 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 1 June 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is now rated as good.
Our key findings were as follows:
- There had been an increase in quality improvement activity. The number of audits carried out had increased, and two had been completed to check that improvement had been made.
- A new staff member had received an induction and the three staff members' files we checked had received annual appraisals.
- The five staff members' files we checked had received the essential training for their role. Some of the training we recommended had been undertaken only recently.
- Action had been taken on all of the areas we identified for improvement. This included the identification of patients with caring responsibilities. The practice sent us evidence of new posters in the practice premises and on the website. The number of carers identified had increased from 35 to 37. This was still under 1% of the practice list.
There were some areas where the provider should continue to make improvements.
The provider should:
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Continue to develop the quality improvement programme, completing audits to confirm that improvements have been made and sustained.
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Develop an effective system to ensure that all training is undertaken and updated at recommended intervals.
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Review how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is made available to them.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice