The Village Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

There were processes in place for monitoring and improving people’s outcomes. The practice participated in local and national screening programmes for cancer screening and childhood immunisations. People’s views were considered in designing appointments at convenient times for them to improve their uptake of the services. Care planning with the involvement of multi-disciplinary teams enabled a person-centred approach to delivering care and treatment.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

Most people we spoke with told us they were regularly invited to attend screening programmes and received an invite through the post. Three people told us they were not asked about lifestyle factors in appointments. In March 2024 the practice carried out a survey of patients who had used the cervical screening drop in sessions. The practice received 7 feedback forms which were all positive. Patients stated they would not change anything about the service, that the nurse clearly explained the process to them, they were able to attend as the sessions were outside of working hours and that it was a quick service as they did not need to book an appointment.

Leaders told us that they were aware that their cervical screening uptake rate was slightly below the national target of 80%. They told us the practice had provided additional drop in sessions for cervical screening, set up displays highlighting the benefits of screening in their waiting rooms and planned to liaise with their Patient Participation Group to explore patient suggestions to increase the uptake of cervical screening. Staff shared examples of increasing uptake of childhood immunisations through working closely with health visitors to support a family struggling to organise themselves to attend appointments, and another who had chosen not to immunisation their children due to previous poor experience, through taking the time to discuss the importance of immunisations both now and in later life. This had resulted in appointments for missed immunisations for an older child.

The practice told us there was a process in place for recalling children for recommended immunisations. They told us they ran searches to identify and contact the families of children who had not received these immunisations. The practice told us they had provided cervical screening drop in clinics between 5.30-6.30pm to encourage patients of working age to attend, however uptake had remained below the national target. The practice had analysed the outcome of patient feedback from the cervical screening drop in sessions. The main observation was that most patients attended between 3-4pm. In response to this, the suggestion was that future cervical screening drop-in sessions could be tried with 1 nurse within normal operating hours.

National data showed that there had been a slight increase in the percentage of children aged 1 year and 5 year old children who had received the appropriate immunisations resulting in the national minimum target of 90% being achieved. There had been a decrease in the uptake of childhood immunisations for 2 years old children, resulting in all three indicators being below the national minimum target of 90%. Data showed that the uptake of cervical screening was 74% and remained below the national target of 80% since our previous inspection.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.