Valeo Domiciliary Care Service

Updated 18 May 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service provides support to people living in supported living settings, so that they can live as independently as possible. Whilst the registered manager managed 11 individual settings, personal care was only provided to two people living in one of those settings. People’s care and housing were provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at those two people’s personal care and support only.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

The inspection took place between 13 and 21 April 2021. During this period we reviewed documentation remotely and spoke over the telephone with one person who used the service and a health professional about their experience of the care provided. We also spoke with three members of staff over the telephone including the team leader and two support workers. We visited the registered office location on 19 April 2021 to speak with the registered manager and review further documents in person.

We reviewed a range of records. This included two people’s care and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Updated 18 May 2021

About the service

Valeo Domiciliary Care Service is a homecare service and supporting living care provider, supporting people with learning disabilities and mental health needs in West and South Yorkshire. At the time of the inspection the service was providing a small amount of personal care to two individuals who lived in a supported living property in Sheffield. The majority of people who used the service did not receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

A person we spoke with, a health professional and staff spoke positively about the service and said they thought good quality support was provided. Systems were in place to keep people safe from abuse and action was taken to investigate incidents or untoward events. Risks to people’s health and safety were assessed and appropriately managed. People received their medicines safely. Appropriate systems were in place to ensure good infection control practices. There were enough staff to ensure people received timely care and support.

There was a person-centred culture within the service, with people involved in the creation and review of their support packages. Staff spoke positively about the registered manager and said they were visible and retained good oversight of the service. A range of audits and checks were in place and governance systems ensured the registered manager and provider understood how the service was operating. We identified the services Statement of Purpose did not reflect the service type provided at this location. This was immediately amended and a revised Statement of Purpose submitted to CQC to ensure it accurately reflected the service.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting some of the underpinning principles of Right support, right care, right culture. There was a person centred culture within the service which promoted people’s dignity, privacy and human rights and the ethos values, attitudes and behaviours of leaders and care staff helped ensure people led empowered lives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 7 September 2016)

Why we inspected

The service had been dormant for a number of years and as a result we had not inspected the service since 2016. We undertook this inspection to check how it was now operating as in 2020 it had started to provide a regulated activity again

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.