• Care Home
  • Care home

High Peak Lodge Residential & Nursing Home

Overall: Good read more about inspection ratings

Bedford Square, Leigh, WN7 2AA (01942) 262021

Provided and run by:
Qualia Care Limited

Important: The provider of this service changed. See old profile
Important: We have edited the inspection report for High Peak Lodge Residential & Nursing Home from 24 October 2019 in order to remove some text which should not have been included in this report. This has not affected the rating given to this service.

Latest inspection summary

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Background to this inspection

Updated 27 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 2 inspectors and an Expert by Experience, who made telephone calls to relatives of people living at the home. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

High Peak Lodge is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. High Peak Lodge is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was unannounced. We visited High Peak Lodge on 28 June 2023 and 6 July 2023.

What we did before the inspection

Prior to the inspection we reviewed information and evidence we already held about the home, which had been collected via our ongoing monitoring of care services. This included notifications sent to us by the home. Notifications are changes, events or incidents that the provider is legally obliged to send to us without delay. We also asked for feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

We spoke with 6 people and 7 relatives about the home and care provided. We also spoke with 11 members of staff, which included the registered manager, regional manager, clinical lead, team leader and care staff.

We reviewed a range of records and other documentation. This included 4 people’s care records, risk assessments, safety records, supplementary charts, audit and governance information. We also looked at medicines and associated records for 6 people.

After the inspection

We reviewed additional evidence from the provider. This included staff rotas, training data, risk assessments, questionnaire data and action plans.

Overall inspection

Good

Updated 27 July 2023

About the service

High Peak Lodge is a residential and nursing home that is registered for younger and older adults, people living with dementia, sensory impairment or a physical disability. It is situated close to Leigh town centre. All bedrooms are single occupancy and have ensuite facilities. High Peak Lodge can accommodate up to 39 people. At the time of inspection 34 people were living at the home.

At the time of inspection, the provider and subsequently the home was in administration. The operation of the home was being overseen by Healthcare Management Solutions, who had been appointed by the administrators.

People’s experience of using this service and what we found

People felt safe living at High Peak Lodge and spoke highly about the care and support they received. The majority of relatives we spoke with also provided positive feedback about the quality of care and the staff who provided this. Accidents, incidents and falls were documented and reviewed to identify patterns and trends and identify opportunities for learning. Staff had received training in safeguarding and knew how to identify and report concerns. Medicines were managed safely. People received their medicines as prescribed, with records being completed accurately and consistently. The home was clean, with effective infection control processes in place.

People and staff told us the home was well run and a nice place to live and work. People, relative and staff views were sought through meetings and questionnaires. The home used a range of systems and processes to monitor the quality and effectiveness of the service provided. Action plans were used to drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service was good (published 24 October 2019).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We undertook this focused inspection to assess whether the current rating of good was still accurate. This report only covers our findings in relation to the key questions safe and well-led, as these were the key questions inspected.

For those key questions not inspected, we used the ratings awarded at the last comprehensive inspection to calculate the overall rating. The overall rating for the service has remained good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for High Peak Lodge on our website at www.cqc.org.uk.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.