Oakland Village & Community Care Centre

Updated 11 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was completed by one inspector.

Service and service type

Oakland Village & Community Care Centre is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Oakland Village & Community Care Centre is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used information gathered as part of monitoring activity that took place on 17 March 2022 to help plan the inspection and inform our judgements. We used all this information to plan our inspection.

During the inspection

We reviewed a range of records. This included parts of five people’s care records. A variety of records relating to the management of the service, including audits, service user feedback and related policies or documentation to the governance of the service. We spoke with six staff, these included care staff, the deputies and the registered manager. We spoke with six people who used the service. We also completed observations of the interactions between people and staff.

Updated 11 May 2022

About the service

Oakland Village & Community Care Centre is a residential care home which is part of a larger village complex. It provides personal and nursing care for up to 32 people. The service provides support to older people and those living with dementia. At the time of our inspection there were 27 people using the service.

The care home is across two floors with communal areas and kitchens on each floor. There is a provision for eight people to have short term rehabilitation care in partnership with health professionals. There are a variety of additional facilities available within Oakland Village and many of these are open to the general public as well as to people living at the home; such as a bistro, restaurant, bar and hair salon.

People’s experience of using this service and what we found

We found the provider had systems in place to ensure ongoing quality standards and improvements. People we spoke with enjoyed the atmosphere of the home and felt relaxed and included in any changes.

People and staff respected the registered manager who had a strong belief in providing person-centred care which was reflected in the care being provided. People told us the staff were kind, thoughtful and knew them well.

Staff were supported in their role; they had received training to ensure their learning and abilities when supporting people living with dementia. There was enough staff to support people’s needs and the registered manager provided a flexible approach to provide extra staff when required for activities or to support staff returning from absence.

People told us they felt safe and there were measures in place to safeguard people which staff understood and followed if required. Risk assessments had been completed to reduce any ongoing risk, for example falls or the use of equipment.

Infection prevention and control was managed in line with the government guidance and people were supported with visitors to the home or other forms of contact.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a choice of meals and those people who required a varied diet or different consistency this was provided. Some people required support, and this was done in a courteous way. People’s weights were monitored, and any concerns were addressed through diet or guidance from health care professionals.

There was a link with health and social care professionals which was used to ensure people received the required support for their long-term health conditions. When people’s health had deteriorated referrals were made to GP’s or other professionals to obtain the required care to keep people well.

The environment was decorated to suit peoples tastes and needs. We saw when improvements were carried out people had been engaged in the choices.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (4 May 2019). At this inspection we found improvements had been made and the rating for the service is now good.

Why we inspected

We undertook this inspection as part of a random selection of services who had received a review of the information we held about this service.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.