Archived: Fosse Healthcare - Grantham

Fosse Healthcare - Grantham is a care agency providing personal care to 80 people living in the community and 33 people living in an extra care scheme. The service can support adults of all ages, some of whom may be living with dementia. It supports people with autism or a learning disability, people with a sensory impairment or physical disability and people who need support due to mental health conditions. The extra care service was provided to some of the people living in purpose-built flats in Grantham.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s ability to communicate their choices was recorded along with any aids or support they needed.

Staff had received training in how to keep people safe from abuse. The registered manager worked with the local authority to investigate concerns and action was taken to keep people safe. People’s knew how to make a complaint and complaints were used to drive improvements in the care provided.

People had received an assessment before they started to use the service. Care plans accurately reflected people’s needs and risks to people while receiving care had been assessed and care was planned to keep people safe.

People were involved in planning their care. Medicines were safely managed and staff had received training in how to keep people safe from the risk of infection. Risks to people while eating and drinking were identified and people told us staff supported them to access a healthy diet.

There were enough staff to keep people safe and checks were completed to ensure they were safe to work with people using the service. People received care from a small consistent group of staff which allowed staff to get to know people and their needs well. Staff received training and support to enable them to receive safe care.

People told us staff respected their privacy and dignity and encouraged their independence. People’s likes and dislikes were recorded and staff ensured people had everything they needed before leaving people.

People using the service and staff were positive about the registered manager and felt they supported the delivery of high quality care. Systems to monitor the quality of care provided were in place and people were asked for their views of the care they received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 2 October 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the registration date of the service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.