Thurmaston Health Clinic

Updated 4 May 2022

Thurmaston Health Clinic is registered with the Care Quality Commission (CQC) and is based at 573a Melton Road, Thurmaston, Leicester, LE4 8EA. The service is registered with the CQC under The Health and Social Care Act 2008 for diagnostic and screening procedures, treatment of disease, disorder or injury and family planning.

The service also has satellite clinics at other sites including:

• Exeter, Holmedale Health, The Consulting Rooms, 34 Denmark Road, Exeter, EX1 1SE
• Manchester, 61a King Street, Manchester, M2 4PD
• Leeds, 93 Water Lane, Leeds, LS11 5QN
• Shrewsbury, Summerfield House, Building 1 Charlesworth Court, Knights Way, Battlefield Enterprise Park, Shrewsbury, SY1 3AB
• Harley Street, 10, Harley Street, London W1G 9PF
• Canary Wharf, Ground Floor, Devere Building, 1 Westferry Circus, London, E14 4HA
• Brighton, Brighton Health & Well Being Centre, 18-19 Western Road, Hove, BN3 1AE
• Bristol, May Wellness Centre, 4 Redland Court Road, Bristol, BS6 7EE.
• West Byfleet, 2nd Floor, Madeira Road, West Byfleet, Surrey, KT14 6DH.

Thurmaston Health Clinic provides private appointments to patients over the age of 18. The service offers a range of treatments for women’s health concerns such as treatment for menopause, sexual health, contraception, family planning, cervical smears and vaginal rejuvenation using lasers.

The service has a registered manager and has 13 nurses and one doctor who are self-employed to work across the satellite clinics. There were two further staff who were managers of the service.

The service has a website: www.thewomenshealth.clinic.

Clinics are reportedly open between 9am and 6pm however are by appointment only.

How we inspected this service

We inspected Thurmaston Health Clinic on 4 April 2022 to follow up on previous concerns found in July 2021. Due to COVID-19 pandemic before our on-site visit we requested a range of information from the provider to review. We also requested information following the site visit. We completed a site visit and conducted interviews with staff.

The following key questions were assessed:

• Is it safe?
• Is it effective?
• Is it well-led?

Updated 4 May 2022

This service is rated as Good overall. (Previous inspection 07 2021 – Inadequate)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Thurmaston Health Clinic as part of our inspection programme to follow up on our previous inspection of May/June the previous report from July 2021. The key questions inspected were safe, effective, and well led.

CQC inspected the service in May/June 2021 and rated the service as inadequate overall. CQC asked the provider to make improvements regarding regulation 17 Good governance. This was followed up in October 2021 when we found the necessary improvements had been made. This inspection was a comprehensive inspection to rerate the provider and we found improvements had been made.

Thurmaston Health Clinic offers private clinic services specialising in Women’s Health and Wellbeing including treatment of menopause and vaginal rejuvenation.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Thurmaston Health Clinic provides a range of non-surgical cosmetic interventions, for example cosmetic injectables, which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The service has a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• Patients received effective care and treatment that met their needs.
• Improvements had been made following the previous inspection in relation to governance and oversight within the service.
• The service had records of building and premises reports and risk assessments.
• Training and recruitment records were kept for staff within the service.
• Patient feedback was consistently positive about the service and the effects it had on women and their lives.

Staff reported positive relationships with management and felt proud to work for the service

The areas where the provider should make improvements are:

• Develop processes to offer patients a chaperone during consultations and have assurance chaperones used are competent, trained and safe to use as chaperones.

I am taking this service out of special measures. This recognises the significant improvements that have been made to the quality of care provided by this service.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care