Park Medical Centre registered the Shavington Avenue Surgery with CQC, as responsible for providing primary care, which includes access to GPs, minor surgery, family planning, ante and post natal care. The practice provides a weekday service for over 8800 patients in the Chester area and is open Monday to Friday from 08:30 to 18:30. Patients can book appointments with Western Cheshire Extended Hours Service, which runs services until 10 pm every week day and 10 -12 am on a Saturday, by contacting staff at the Shavington Avenue Surgery. Western Cheshire Out of Hours offers a service for patients who need urgent care overnight.
The practice is registered with the Care Quality Commission to deliver the regulated activities:
- Diagnostic and screening procedures
- Family planning
- Maternity and midwifery services
- Surgical procedures
- Treatment of disease, disorder or injury
The 12 patients we spoke with and one person who completed our comment cards were extremely complimentary about the care and treatment being provided. Patients reported that all the staff treated them with dignity and respect. They found the doctors and nurses delivered a very personalised service and had an excellent understanding of their needs.
The staff could show us how they actively listened to patient comments and taken action on the back of these to improve their service.
Staff were responsive to patients’ needs. Patients could phone during the day and a GP would call them back within an hour to discuss their problem. The practice actively monitored patients and made arrangements for patients who had conditions that needed to be regularly reviewed to attend the practice for routine checks.
The building was well-maintained and very clean. Effective systems were in place for the oversight of medication. Clinical decisions followed best practice guidance.
We found that the leadership team was very visible. There were good governance and risk management measures in place.
We found that the practice had met the regulations and provided services that were safe and effective.