The Care Quality Commission
  • Doctor
  • GP practice

South Street Medical Centre

Overall: Good read more about inspection ratings

71A Greenwich South Street, London, SE10 8NT (020) 8293 3330

Provided and run by:
Primecare - Dr S & N Ratneswaren

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about South Street Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about South Street Medical Centre, you can give feedback on this service.

25 January 2020

During an annual regulatory review

We reviewed the information available to us about South Street Medical Centre on 25 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

11 October 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at South Street Medical Centre on 11 October 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • The practice had identified only 34 patients as carers (0.4% of the practice list). The practice had produced a poster displayed in the waiting area encouraging patients to alert the practice if they were a carer.  
  • Information about services and how to complain was available and easy to understand.
  • Improvements were made to the quality of care as a result of complaints and concerns.
  • There was continuity of care and urgent appointments were available the same day but patients said they sometimes found it difficult to make a routine appointment. The practice were aware of the issue and were investigating possible ways to improve this.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour and displayed a poster in all clinical rooms explaining the requirements to patients.

The areas where the provider should make improvement are:

  • The provider should review how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is made available to all carers on the practice list.
  • The provider should continue to monitor patient satisfaction rates regarding booking routine appointments and implement changes as appropriate.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice