Archived: Croston Medical Centre

We carried out an announced comprehensive inspection at Croston Medical Centre on 27 March 2019. This was because the provider had taken over the existing practice in October 2018 and was therefore a new registration with the Care Quality Commission (CQC). We previously inspected Croston Medical Centre in June 2018 under the old provider when the practice was rated as inadequate.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

• Consider the use of a confidential health questionnaire for new staff.
• Review all equipment in the premises to ensure it is suitably calibrated and tested.
• Continue with plans to carry out a formal fire drill.
• Consider a formal review of non-medical staff prescribing practice.
• Review the practice complaints policy to ensure it reflects best practice guidelines.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Please refer to the detailed report and the evidence tables for further information.