9/12/2021
During an inspection looking at part of the service
We carried out an announced inspection at The Great Sutton Medical Centre – Green on 9 December 2021. This inspection was focused on the management of access to appointments.
Overall, the practice remains rated as Good.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for The Great Sutton Medical Centre – Green on our website at www.cqc.org.uk
Why we carried out this inspection
This inspection was undertaken in response to data and information we reviewed which suggested potential issues with access to appointments.
How we carried out the inspection
The inspection was led by a CQC lead inspector who spoke with staff on site.
Interviews were carried out with the practice manager, business manager, office manager and reception manager.
We found that:
- People were able to access appointments in a timely way.
- Action was taken to minimise the length of time people waited for care, treatment or advice.
- The practice offered a range of appointment types.
- People were able to make appointments in a way that meets their needs.
- There were systems in place to support people who face communication barriers to access treatment.
- People with the most urgent need had their care and treatment prioritised.
- Information was available to support people understand how to access services.
- There were enough staff to provide appointments and prevent staff from working excessive hours. Additional staff were employed.
- There were systems in place to monitor access to appointments and make improvements. The practice was proactive in their approach and take action to improve access.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care