2 June 2014
During a routine inspection
The Elms Medical Centre provided care and treatment from the main practice and a branch surgery at Blacon, Chester. We visited both locations as part of this inspection.
The service is registered with the Care Quality Commission to provide the following regulated activities:
Treatment of disease, disorder and injury, diagnostic and screening procedures, surgical procedures, family planning and maternity and midwifery services.
The patients we spoke with were very positive about the care provided. They told us the staff were kind and caring and treated them with respect.
The practice provided care and treatment in an environment which was clean and well organised. The building was well maintained and fit for purpose. Systems were in place to monitor patient safety.
The practice responded well to patient’s needs and they undertook appropriate investigations of incidents.
Learning was disseminated to all staff, in order to improve care.