19 May 2022
During a routine inspection
We rated this location it as requires improvement because:
- The service did not manage emergency equipment safely.
- The service did not have a robust process for checking the emergency drug boxes to ensure they contained the necessary medicines and in line with resuscitation council requirement.
- The number of staff who had completed the intermediate life support training was low.
- Women at times waited for longer periods for access to interpreting services which the provider was trying to resolve.
- Women did not always receive care in a timely way to meet their needs.
However:
- Staff had a variety of training which included how to recognise and report abuse. The service-controlled infection risk well. Staff kept clear and up to date records of patient’s care and treatment.
- Staff provided good care and treatment, gave women refreshments, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of women, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
- Staff completed safeguarding assessments and risk assessments for women thought to be at risk of self-harm or suicide and escalated them appropriately.
- Staff supported patients to make informed decisions about their care and treatment. They followed national guidance to gain patients’ consent. Staff now recognised and assessed a patient’s possible lack of mental capacity to make decisions and documented this.
- Staff treated women with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to women.
- The service planned care to meet the needs of local people, took account of women’s individual needs, and made it easy for people to give feedback.
- Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of women receiving care. Staff were clear about their roles and accountabilities.