We carried out an announced comprehensive inspection at Queensway Surgery on 4 December 2018 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
- Review the process for the management of test results to minimise the risk of missed data.
- Continue to make an improvement in exception reporting in line with local and national averages to include the following groups: diabetes, asthma, mental health.
- Continue to increase the uptake of childhood immunisations in line with World Health Organisation (WHO) targets.
- Continue to improve patient satisfaction relating to appointment availability.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice