• Doctor
  • GP practice

Dr Hallikeri and Partners

Overall: Good read more about inspection ratings

Mytham Road, Little Lever, Bolton, Lancashire, BL3 1JF (01204) 462640

Provided and run by:
Little Lever Health Centre 1

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Hallikeri and Partners on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Hallikeri and Partners, you can give feedback on this service.

27 October 2021

During a routine inspection

We carried out an announced inspection at Little Lever Health Centre 1 (also known as Dr Hallikeri and Partners) on 25 October 2021.

Overall, the practice is rated as Good.

Set out the ratings for each key question

Safe - Good

Effective - Good

Caring - Good

Responsive - Good

Well-led - Good

The practice was inspected under our previous methodology on 12 January 2017 when it was rated as Good overall.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Little Lever Health Centre 1 on our website at www.cqc.org.uk

Why we carried out this inspection

This was a comprehensive inspection under new methodology. The inspection included all key questions.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently. This inspection/review was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Conducting staff interviews using video conferencing
  • Completing clinical searches remotely on the practice’s patient records system and discussing findings with the provider
  • Reviewing patient records to identify issues and clarify actions taken by the provider
  • Requesting evidence from the provider
  • A short site visit

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider and other organisations.

We have rated this practice as Good overall

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic.
  • Patients could access care and treatment in a timely way.
  • The practice was responsive to feedback from patients
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Intervene and/or consult with the health care assistant in a supervisory way, particularly in relation to the care of patients with poor diabetic control.
  • Review the way in which clinicians manage the pop-up alerts on the clinical system to ensure they are adhered to at each patient consultation. Formalise the system in place to manage alerts received into the practice to evidence what action is required, what action has been taken and by whom.
  • Formalise the system in place to manage unexpected events so that learning can be formalised, and no major incidents are missed.
  • Ensure that everyone with direct patient contact, including reception staff, is up to date with their routine immunisations including tetanus, polio, diphtheria, measles, mumps and rubella (MMR).

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

12/01/2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the practice of Little Lever Health Centre 1 on 12 January 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed, including those relating to recruitment checks.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Data showed patient outcomes were comparable to those locally and nationally.
  • Feedback from patients about their care was positive,
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • The practice implemented suggestions for improvements and made changes to the way it delivered services as a result of feedback from patients.
  • Information about services and how to complain was available and easy to understand.
  • Patient’s views were positive when asked how easy it was to make an appointment including availability of same day appointments.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice