Woodlands Family Medical Centre

Updated 14 December 2018

Woodlands Family Medical Centre is located at 106 Yarm Lane, Stockton On Tees,TS18 1YE. . It is close to the centre of Stockton town centre. The practice is a two-storey converted building.

Woodlands Family Medical Centre has a patient list of 12,558 patients.

The practice has a contract to provide General Medical Service (GMS) with Hartlepool and Stockton CCG.

Information published by Public Health England showed the practice scored four on the deprivation measurement scale; the scale goes from one to ten, with one being the most deprived. People living in more deprived areas tend to have greater needs for health services. The practice has a predominately British White population. Male and female life expectancy is in line with the national average.

There are seven GPs, five male and two female as well as a GP registrar. There are two nurse practitioners, five practice nurses and two health care assistants who are female. The practice is supported by a practice manager, two deputy practice managers and a range of administration/reception staff.

The practice is open Monday to Friday 8am to 6pm and on Thursdays 6.30pm to 9pm. Extended hours are available at four locations within the local CCG area which patients from Woodlands Family Medical Centre can access for routine appointments when the practice is closed. This is operated by Hartlepool and Stockton Health Federation. Patients requiring a GP outside of normal working hours are advised to contact the NHS 111 service.

The practice had the ratings from the previous inspection on display within the practice and also on their website.

Updated 14 December 2018

This practice is rated as Good overall. (Previous rating 24 November 2015 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Woodlands Family Medical Centre on 18 and 24 October 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• There were mixed views about access to appointments and patients reported that they were not always able to access care when they needed it.
• There was a focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Take steps to improve the identification of carers.
• Continue to make the improvements needed to the telephone system.
• Continue to review and improve access to appointments for patients at the practice.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 14 December 2018

Updated 14 December 2018

Updated 14 December 2018

Updated 14 December 2018

Updated 14 December 2018

Updated 14 December 2018